Pulaski-White Integrates Latest M4 Dispatch Technology
Telecom Management Software Improves Customer Service for Rural Telecom Provider
April 8, 2009 – RICHMOND, VA – Mapcom Systems, developers of the M4 Solutions Software Suite, announced today the deployment of M4 Dispatch Manager and the installation of Fleet Management Solutions (FMS) all-satellite fleet tracking technology for Pulaski-White Rural Telephone Cooperative.
Based in Star City, Indiana, Pulaski-White Rural Telephone Cooperative provides residential and business service to 2,000 access lines across portions of Pulaski and White counties. Initially, Mapcom Systems imported the provider’s existing mapping records into M4 Solutions and implemented the M4 Data Integration Engine to link plant records with their Mid America Computer Corp. (MACC) BSS/OSS solution. The M4 telecom management software tracks the plant from the central office to the service location, then ties each graphic element to an individual database record. Communication is virtually seamless as company employees utilize integrated data which correlates customer, assignment and billing records, displayed on a geographically-correct landbase of the entire Pulaski-White serving area.
The addition of M4 Dispatch Manager, in conjunction with the FMS MLT-400iO and Fleet Central server, will significantly improve the efficiency and management of trouble tickets and service orders. The enterprise-wide integration allows for a paperless workflow between dispatchers and technicians and facilitates real time virtual tracking through M4.
“As a telecommunications company, we strive to bring the latest and most advanced services to our customers. To deliver these services, it is crucial that we provide excellent customer service. Whether that service is working with our customers directly or making sure that our staff performs efficiently, the primary objective is to enhance our customers’ experience. We feel that the addition of M4 Dispatch Manager will help us become more efficient in processing service orders and trouble tickets,” explained Mark A. Dickerson, Plant Manager for Pulaski-White Rural Telephone Cooperative, Inc.
In Pulaski-White’s implementation, the workflow is tightly integrated between the MACC application – which originates trouble tickets and service orders and passes them to the M4 Dispatch Manager for assignment to a technician. FMS provides the satellite connection between the dispatcher and the various technicians, in addition to regularly depicting the location of the company’s trucks on the map in M4. This enables dispatchers to visualize geographically the array of trouble tickets, service orders and technicians.
“This is a win-win scenario for us because not only can we send and receive orders from the vehicle, but now we can better dispatch orders based on which technician is closer to the customer. This process will result in saving time plus providing greater customer service,” added Dickerson.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct landbase map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities and campus telecommunications providers of all sizes across North America and the Caribbean.
About Pulaski-White Rural Telephone
Pulaski-White Rural Telephone Cooperative, Inc. is a member owned company founded in 1954 for the purpose of providing telephone service for its members/owners in rural areas of Pulaski and White counties. Continually striving to offer the most up-to-date technology to its members and owners, Pulaski-White offers local internet connection and long distance and serves portions of Pulaski and White counties with over 2,000 access lines for telecommunications needs to the Star City, 595 and Buffalo, 278 exchanges. For more information on Pulaski-White, go to www.pwrtc.com.
About MACC
Mid America Computer Corp. (MACC) is a billing solutions company that offers a variety of services and front office software to providers of telephone, cable television, Internet and wireless service. From data processing to bill rendering and fulfillment, MACC offers clients "best of breed" billing solutions to face the future. For more information on MACC, go to www.maccnet.com.
About FMS
Fleet Management Solutions, Inc. (FMS) provides mobile asset management and GPS tracking systems to Energy, Government, Military, Logistics and Mining clients. FMS combines GPS technology with two-way satellite communications to provide global coverage and near real-time location data, status and alerts for fleets operating in locations where cellular solutions are not feasible. FMS customers achieve rapid ROI from fuel savings, better asset utilization, employee behavior improvement and safety, while reducing the risk of theft. FMS is headquartered in San Luis Obispo, California, with partners and clients located in more than 75 countries. For more information, visit FMS at www.fmsgps.com.
Media Contact
Scott Combs
Mapcom Systems
(804) 743-1860, ext. 262
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