Mapcom Launches Knowledgebase Using Wiki for Improved Client Support
M4 Wikibase uses web technology to enhance client access to an improved knowledgebase.
April 26, 2010 – RICHMOND, VA – In a continuing effort to provide even higher levels of customer support, Mapcom Systems, developers of mapping software–M4® Solutions, has launched the M4 Wikibase using the Wiki server to speed client access to M4 related content.
The M4 Wikibase is a central hub of information including a knowledgebase, product release notes and searchable training documentation. The Wikibase pages encompass every M4 software component, as well as provide useful database management reference materials that offer a variety of SQL statement assistance.
In addition to having a library of training related documentation, the Wikibase provides a touch point for clients to access M4 workflow guides and best practices, including training handouts from Mapcom’s annual M4 Users Conference.
The idea for providing this new resource was driven by feedback derived from Mapcom’s annual Customer Satisfaction Survey, which is distributed to existing M4 software users. “We are excited to offer our clients a new way to access Mapcom support,” said Donna Leigh, Customer Satisfaction and Support Manager. “We envision this Wikibase as a centralized hub for locating training documentation, M4 news and interaction with certified Support techs,” added Leigh.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across North America and the Caribbean. For more information, visit the Mapcom website at www.mapcom.com.
Media Contact:
Scott Combs
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