Mapcom Announces Success of Phased Workforce Management
M4 Solutions vehicle tracking integration enhances Twin Valley Telephone’s workforce management.
August 12, 2010 – RICHMOND, VA – Mapcom Systems, developers of the M4 Solutions Software Suite, announced today the successful deployment of the initial phase of workforce management for current client Twin Valley Telephone. Twin Valley, a telephone, digital TV and Internet services provider based in Miltonvale, Kansas, is the latest of Mapcom’s clients to deploy the vehicle tracking as the initial phase of a workforce management initiative using a variety of modules within M4 Solutions. Twin Valley is now one step closer to determining the best resource for each service order and trouble ticket. Additional phases will bring intelligent skill set matching and geographic visual analysis to their workforce management deployment.
“The vehicle tracking function in M4 has allowed us to better track where our technicians are in the field,” said Ben Foster, President and COO of Twin Valley Telephone. “Besides the obvious benefits of reduced expense related to fuel, time, dispatch effectiveness, and productivity monitoring – vehicle tracking has allowed us to exceed our customers’ expectations with regard to the restoral of their services due to directing the right technician in the right area to the right customer,” explained Foster.
The M4 integration engine communicates with multiple vehicle tracking technologies, enabling companies to tie mobile asset data to asset records and workforce management data, which improves efficiency and eliminates bottlenecks in the dispatch process. In addition, Twin Valley is able to easily view reports for miles traveled, ignition on, ignition off, idle reports, delivery reports, historical reports on fleet locations, driver activities and vehicle performance. Integrating with M4 Solutions, truck locations are synced to the map in M4 and the map displays (in geographic reference) the physical location of trucks on the move.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across the United States, Canada, Central America and the Caribbean. For more information, visit the Mapcom website at www.mapcom.com.
Media Contact:
Scott Combs
804-743-1860 x262