M4 Workforce
M4 Workforce provides the ability to track and manage the everyday operational activities for specific jobs based on the work groups you define. From dispatchers and technicians to sales and customer service representatives, M4 Workforce offers the capabilities to initiate, assign, dispatch, clear, close, defer and track work of any kind, internally or externally. M4 Workforce’s configurable design allows your organization to manage workflow on your terms. No matter where employees are in the organization, all have access to the same critical data that can easily be viewed and updated.
Features
- Overlay appointments on your own M4 plant maps
- Integrate with locate and one-call systems
- Define ticket types based on your operational needs
- Create user-defined workflow
- Automatically assign tasks with auto-scheduler
- View, track and manage tickets from creation to close
- Track truck locations with GPS integration
- See technicians’ full schedules
- Create technician skill sets
- Drag and drop scheduling
- Rearrange schedules based on workforce availability
- View vacation days
- Add and view ticket notes
- Dynamically search on ticket data
- Track by operational division
Benefits
- Efficiently balance workload using built-in Ticket Appointment Manager
- Create a paperless workflow between dispatchers and technicians
- Expedite appointments with auto-scheduler
- Easily reorder tickets dynamically with drag and drop
- Pass real time communication between field and office with notes on tickets
- Separate ILEC and CLEC activities for management and tracking
- Manage SO, TT, locates and maintenance appointments in one application
- Technicians can log in and log out in the field on their own dashboard
- Protect existing workflow with two-way integration with existing SO, TT, locate and maintenance applications
- Color-coded appointments provide easy viewing throughout the day
Workforce Tracking Technology
Enhance the power of M4 Workforce by incorporating the latest in vehicle tracking technology. When integrated with a GPS location system, vehicle positions can be tracked and displayed in M4 Workforce. When a data plan is added from a cellular or satellite system provider, the real time transfer of ticket information enables and streamlines communication between the office and the field.
Mapcom has existing relationships with several cellular and satellite providers to offer a variety of options.
The Highlights of GPS Tracking Integration Include:
- Real-time visual of vehicle location, with GPS coordinates
- Historical “bread-crumbs” log of vehicle travel and stop duration
- Geo-fencing capabilities to improve employee accountability
- Driver statistics such as mpg, maximum speed and hard braking instances
- When equipped with an ODBII interface, view driver statistics and maintenance logs created directly from the vehicle’s on-board diagnostic unit
Technical Requirements:
- Windows 7
- SQL 2008 Express for workstations
- IIS server for M4 web functionality
- SQL 2008 Standard for server
- Active directory domain control
- Driving direction accuracy depends on landbase