What is GOS?
A Geographical Operations System (GOS) is an operations management platform built on the integration of a Geographic Information System (GIS) and an Operational Support System (OSS). A GOS integrates software applications and consolidates data while providing geographic visual representation of database information.
Value of a Geographical Operations System
Providers can implement a GOS to efficiently manage every aspect of their business, connecting employees with the information they need to efficiently handle challenges during the workday. With a GOS, providers are able to significantly increase the amount of planning and work that is done without adding additional staff. When all employees share a single information structure, a company’s efficiency is increased because each employee has the ability to independently carry out their tasks. As your company becomes quicker in responding to customer needs, customer satisfaction will improve, ultimately driving revenue gains for your entire business.
Benefits of a GOS
- Geographic management of your entire serving area ties mapped elements of both inside and outside plant to databases that make accessing necessary information quick and simple.
- A GOS integrates software applications and consolidates records eliminating redundant processes and multiple sets of data.
- A GOS platform, targeted for use in the telecommunications industry, exceeds generic engineering or plant mapping systems by encompassing all operational applications, such as: customer service, work order, fiber, network equipment and dispatch management.
- Departments can share information through the software: CSR’s do not have to call engineers for up-sell reports while engineers do not have to rely on technicians for reports on a cable fix. The information is updated in the database – automatically updating it on the map – making it available to your entire company.
