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Telecommunications Organizations

With more than 135 telecommunications companies as clients, Mapcom has developed one of the strongest reputations in the industry for developing software and solutions that truly make it easier to run and maintain a telecom. Our telecom clients range in size from less than 500 access lines to 500,000+. They are located throughout North America and the Caribbean and bring with them a wide variety of Geographical Operations Systems, integration and customer servicing needs.

Time and Cost Savings for the Entire Organization

M4 Solutions is the only Geographical Operations System (GOS) plant management software on the market bringing both time and cost savings to the entire telecommunications organization. Here's how each department can take full advantage of its capabilities:

  • Engineers, OSP Managers & Plant Record Specialists: This core group of M4 users saves time with drafting tools that take up to 75% less time to use, automated staking sheets, integrated fiber and copper management and automated reporting capabilities.
  • Customer Service Representatives: Integrating plant and customer records saves unprecedented amounts of time with M4 trouble ticket tracking, line assignment, instant DSL and VOD prequalifications and other time-saving service qualifications.
  • Dispatch: These M4 users save time with instant customer locates and structure histories.  
  • Accounting: Never before has the information exchanged between engineers, plant managers and accounting been so efficient with accurate inventory tracking, automated CPR's, and easy disaster recovery planning.
  • Marketing & Sales: Combining the power of graphics and data gives these M4 users an instant, accurate picture of their customer base.
  • Executive Management: These M4 users no longer have to wait to receive reports on how their company is tracking when it comes to truck roll analysis, trouble analysis, cable fill analysis and a host of other information-rich reports. With M4, it is available from their desktop at the click of a button.