Support
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804-743-1860 x240
Customer Support is open 8am-6pm, Eastern Time, Monday-Friday
For After Hours Support:
call us at 804-366-0727
Mapcom Systems is dedicated to helping our clients achieve maximum benefits from their use of the M4 Solutions software. The Support staff at Mapcom is an essential resource for customers after they purchase M4.
98% Live Person Guarantee
Full-time personnel are available in our office to answer customer calls and emails throughout the workday. Our mission at Mapcom is to go beyond delivering you quality software and mapping services. We provide each client with a road map for managing customers, employees and the plant more effectively. By performing surveys on an on-going basis, we are able to track our clients' performance and satisfaction.
We have a proven 100% Meet and Exceed Rate in Customer Support. Based on the most recent survey, Mapcom clients know they have a 98% live person guarantee for its customer support line. On-call support technicians are available Monday through Friday, 8:00am to 8:00pm Eastern Time.
Client Resources
In addition to the Support staff, we are proud to offer a multifaceted maintenance program to all M4 clients. Included are free software upgrades, an online knowledgebase constantly updated for customer use only, process review services that focus attention on any level of operational inefficiency in a client company, and educational opportunities like the Tips and Tricks Sessions and our yearly M4 User's Conference.
The Support Difference
In a single year, employees at Mapcom devote over 12,000 hours to software development. Regular M4 updates, the growing complexity of the telecommunications field, and the varied capabilities of the M4 Solutions software suite all make our Support offerings a business tool that can become the difference between your company and the competition. Nearly 100% of Mapcom clients have chosen to remain as supported clients. We are proud of our success in helping telecommunications companies of all sizes realize the benefits of increased efficiency and integration, and look forward to the continued growth of the M4 software and our Support offerings.