Telecommunications Organizations
With more than 125 telecommunications companies as clients, Mapcom has developed one of the strongest reputations in the industry for developing software and solutions that truly make it easier to run and maintain a telecom.
Our telecom clients range in size from less than 500 access lines to 500,000+. They are located throughout North America and the Caribbean and bring with them a wide variety of Geographical Operations Systems, integration and customer servicing needs.
Campuses
A fiber-based campus community is essentially its own telecommunications organization, providing telephone service, internet, security, video and more.
Campus communities are discovering M4’s ability to map, manage and monitor their telecommunications service as well as integrate and consolidate maps and data from various departments into one, geographically correct campus view.
Fiber-Based
Communities
Municipalities and gated communities across North America are choosing to provide their residents and businesses with telecommunications services via fiber, promoting rural growth and attracting businesses and new resources to their communities.
M4 Solutions is equipped with the most flexible, most easy to learn and use tools available. Using M4, community service providers may design, map, and monitor their fiber-based plant within a geographically correct operations platform which also handles service orders and trouble ticket tracking.
User Statistics
62% Increase in Revenue per Customer
Skyline Telephone - 39,000 Access Lines
95% Reduction in Cable Fill Time
Cascade Utilities - 10,000 Access Lines
21% Increase in New Services Installed
Oxford Networks - 17,750 Access Lines
Time and Cost Savings for
the Entire Organization
M4 Solutions is the only Geographical Operations System (GOS) plant management software on the market bringing both time and cost savings to the entire telecommunications organization. Here's how each department can take full advantage of its capabilities.
Engineers, OSP Managers
& Plant Record Specialists
This core group of M4 users saves time with drafting tools that take up to 75% less time to use, automated staking sheets, integrated fiber and copper management and automated reporting capabilities.
Customer Service Representatives
Integrating plant and customer records saves unprecedented amounts of time with M4 trouble ticket tracking, line assignment, instant DSL and VOD prequalifications and other time-saving service qualifications.
Dispatch
These M4 users save time with instant customer locates and structure histories.
Accounting
Never before has the information exchanged between engineers, plant managers and accounting been so efficient with accurate inventory tracking, automated CPR's, and easy disaster recovery planning.
Marketing & Sales
Combining the power of graphics and data gives these M4 users an instant, accurate picture of their customer base.
Executive Management
These M4 users no longer have to wait to receive reports on how their company is tracking when it comes to truck roll analysis, trouble analysis, cable fill analysis and a host of other information-rich reports. With M4, it is available from their desktop at the click of a button.