M4 software will help CC Communications manage their telecommunications operations and infrastructure visually.

 

January 12, 2015 – RICHMOND, VA – Mapcom Systems, a leading provider of visual operations management software, announced today that CC Communications, a telecommunications service provider based in Fallon, Nevada, has selected M4 Solutions as the operations solution to help manage their inside and outside networks for the communities they serve in Churchill County, Nevada.

CC Communications has been in the process of improving operations, and their recent partnership with Mapcom presents a unique opportunity to consolidate their physical and logical inventory as well as integrate multiple systems within a single visual operations system and database of record. CC Communications plans to leverage known data via the increased integrations between these systems, as well as enhance their reporting functionality.

“CC Communications has maintained several ‘swivel chair’ processes in handling our software applications. In addition to being cumbersome and labor intensive, these processes are at times unreliable,” said Mark Feest, CEO of CC Communications. “In order to create a more efficient and effective operation, we needed to integrate our software applications to streamline processes. M4 Solutions provides the integration needed to both facilitate more effective use of our personnel, as well as enhance the customer experience,” added Feest.

The M4 Solutions software includes comprehensive design and mapping tools, integrated work order, fiber and central office management and various support applications, such as workforce management, services management and CPR integration. The M4 software is designed to map the entire telecom plant facility from the central office to the customer structure. The software then ties each map item back to an individual database record, which is then integrated with the telephone company’s existing customer, assignment and billing records.

CC Communications joins over 180 communications service providers who have selected M4 Solutions.

 

About CC Communications

CC Communications is deeply rooted in the history of Churchill County, Nevada. Since 1889 they have been serving Churchill County, first as the local telegraph company, then as the local telephone company and today as a full service state-of-the-art telecommunications provider. CC Communications serves the residents and businesses of Churchill County with local and long distance telephone service, high-speed Internet access, digital television, and home, personal and business security monitoring. To learn more about CC Communications, visit the company’s website at www.cccomm.net.

 

About Mapcom Systems

Mapcom Systems is the developer of M4 Solutions – a visual operations platform that allows service providers to manage their workforce, as well as fiber, coax, wireless and copper networks, including both outside and inside plant at the physical and logical levels. M4 Solutions enables users to integrate and correlate data from existing billing, accounting, GPS tracking, element management and network monitoring applications in a powerful visual interface to all network elements. Since 1971, Mapcom has worked with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across the United States, Canada, Central America and the Caribbean. For more information, visit the Mapcom website at www.mapcom.com.

 

Media Contact:

Sharon Kessinger

804-743-1860 x322