M4 Solutions and OcularIP introduce a new SLA Tracking Integration
ST. PAUL, MN. – Mapcom Systems along with OcularIP proudly announced the new Circuit Maintenance Window integration at this year’s annual Indatel Business Symposium in St. Paul, Minnesota. Together, M4 Solutions and OcularIP’s Smart Maintenance Tools work alongside one another to create and automate CSP service events and powerful SLA tracking. Circuit Maintenance Windows are created in M4 and posted with full details into the OcularIP Client portal. Smart Maintenance analytics and reporting then automatically applies known exclusions to SLA tracking.
Circuit Maintenance Windows helps companies provide their customers and themselves with more visibility into SLA tracking. There are marked increases in SLA compliance due to Smart Maintenance tools exclusion of actual downtimes rather than scheduled downtimes. This allows companies to have better reporting, less work, and reduced user error that assist companies in saving money and streamlining processes.
“The reporting provided by both M4 and OcularIP through the introduction of this new integration enhances a service provider’s ability to track and report their maintenance activities by reducing manual activities,” says Jackson Macomber, Director of Product & Product Marketing at Mapcom. “OcularIP’s Smart Maintenance tools and Mapcom’s M4 software suite align in a shared vision to provide clients with efficiency focused solutions to real-world problems faced by modern communications service providers.”
For additional information, please visit m4.mapcom.com/circuitmaintenance.
About Mapcom Systems
Mapcom Systems is the developer of the M4 Solutions Suite, which allows communication service providers to combine data, fiber management tools and automation to create a complete view of their network that fosters efficiency and growth. Mapcom Systems partners with providers around the world, but primarily those in rural America.
OcularIP is the industry’s leading SLA compliance, performance optimization and assurance reporting customer portal. Worldwide over 100 service providers are using OcularIP to improve service delivery, reduce operating costs and enhance their customer’s quality of experience. To learn more visit: https://www.localbackhaul.com/ocularip/