RICHMOND, Va. – Mapcom Systems, a global leader in visual OSS and BSS software solutions for telecommunications service providers, has released the newest version in its suite of Visual Operations System (VOS) software, M4 Solutions. The Version 2018 release contains nearly 75 enhancements across nine of our most strategic modules.

Enhanced tools, greater visibility, and new features – M4 Version 2018 is all about enriching the M4 user experience by creating new value and improving current functionality for more efficient use. The M4 user community continuously shapes and influences our M4 software suite through their interactions with Product Managers, engagement in quarterly Special Interest Groups, and collaboration opportunities with PMs and Implementation at our yearly User Conference. With the enhancements included in Version 2018, Mapcom Systems further emphasizes our ongoing commitment to meet and exceed customer expectations.

Key M4 enhancements in this release include:

M4 Assignment added daily task improvements related to auto-assignment, cutsheet capabilities, and improvements to cross-module workflow.

M4 Fiber, Circuits, NEM, and Work Order have received performance improvements to day-to-day use features, optimization of creating and viewing diagrams and work prints, as well as allowing for the creation of logical links in inside plant equipment to emulate connections across Ethernet equipment from within the Bay Builder.

M4 Workforce and Mobile Tech have received new tools for researching system transactions with an enhanced activity logger, increased security with file attachment type validation, and improved Route Optimization algorithms.

M4 Integration Engine focused on improvements to billing, ticket, and locates integrations, as well as the creation of a new NMS integration.

M4 Web Console and RevGen have received under-the-hood improvements setting up for the upcoming major release of a new Web Console experience.

“With M4 Version 2018, we have built heavily on the feedback we receive through our User Conference, quarterly Special Interest Groups, and other opportunities we sponsor to garner valuable input from our clients. It’s a fundamental part of our corporate philosophy – while we always strive to bring new possibilities to the table, we also put a high price on maintaining and improving the processes already used every day by our clients.” said David Spiller, Vice President of Technology for Mapcom Systems.

If you have questions about Version 2018’s enhancements, or why and when to upgrade, please discuss with your Project Manager and/or contact

For additional information, please visit


About Mapcom Systems

Mapcom Systems is the developer of M4 Solutions Suite, a visual operating system that helps communications providers manage their workforce and networks, including both outside and inside plant, at the physical and logical levels. Mapcom Systems serves communications providers around the world, but primarily those in rural areas across the United States.

Media Contact:
Jackson Macomber