M4 software will help the City of LaGrange manage their community’s telecommunications operations and infrastructure visually.


November 17, 2014 – RICHMOND, VA – Mapcom Systems, a leading provider of visual operations management software, announced today that the City of LaGrange, a telecommunications service provider based in LaGrange, Georgia, has selected M4 Solutions as the operations solution to help manage their inside and outside networks for their community.

The City of LaGrange saw a need for faster Internet speeds to stimulate economic growth and investment from business. They now run an efficient and successful fiber network that provides competitive Internet speeds speeds to businesses throughout the town. LaGrange continues to move forward using M4 to keep accurate records of their physical network as well as logical circuit information.

“We chose Mapcom M4 to document our fiber system after careful comparison with several other vendors. The biggest advantage that M4 had over competitors’ products was the detailed customer, circuit, and inside plant documentation,” said Michelle Leady, Telecomm Manager for the City of LaGrange. “We were also very impressed with the extent that the product could be customized for our solution, including the integration with Calix CMS. M4 is now the only software we use, and it has really simplified our processes for designing new routes, planning cuts, and delivering services to new customers,” added Leady.

The M4 Solutions software includes comprehensive design and mapping tools, integrated work order, fiber and central office management and various support applications, such as workforce management, services management and CPR integration. The M4 software is designed to map the entire telecom plant facility from the central office to the customer structure. The software then ties each map item back to an individual database record, which is then integrated with the telephone company’s existing customer, assignment and billing records.

The City of LaGrange joins over 180 communications service providers who have selected M4 Solutions.


About the City of LaGrange

For over a decade, the City of LaGrange has provided reliable, low-cost telecommunications services to businesses in LaGrange. Our advanced telecommunications systems exceed those of many large metropolitan areas and lead the way for smaller cities. We strive to be on the cutting edge of technology as it emerges, and we provide superior customer service 24x7x365. We serve our customers by providing fiber directly to the business. To learn more about the City of LaGrange, visit the community’s website at www.lagrange-ga.org.


About Mapcom Systems

Mapcom Systems is the developer of M4 Solutions – a visual operations platform that allows service providers to manage their workforce, as well as fiber, coax, wireless and copper networks, including both outside and inside plant at the physical and logical levels. M4 Solutions enables users to integrate and correlate data from existing billing, accounting, GPS tracking, element management and network monitoring applications in a powerful visual interface to all network elements. Since 1971, Mapcom has worked with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across the United States, Canada, Central America and the Caribbean. For more information, visit the Mapcom website at www.mapcom.com.


Media Contact:

Sharon Kessinger

804-743-1860 x322