M4 Workforce
Track and manage service orders, trouble tickets and dispatch within one application pre-integrated with customer and network data.
Overview
Initiating, scheduling, dispatching and closing tickets is effortless in M4 Workforce’s user-friendly, customizable interface. M4 Workforce integrates with other fault, billing and inventory systems, allowing users to manage each step of the workflow within one application.
Features
- Set and manage technicians’ schedules
- Define technician qualifications
- Drag and drop scheduling
- Automatically assign tasks with auto-scheduler
- Schedule tickets automatically via tech pre-qualifcation and location
- Dynamically search on ticket data
- Overlay appointments on your own M4 plant maps
- Integrate with locate and one-call systems
- Track truck locations with GPS integration
Benefits
- Paperless workflow between dispatchers and technicians
- Real-time communication between field and office
- Separate ILEC and CLEC activities for management and tracking
- Manage service orders, trouble tickets, locates and maintenance appointments in one application
- Technicians can log in and log out in the field on their own dashboard
- Color-coded appointments provide easy viewing throughout the day
Video: GVTC's Story
Hear from GVTC about their experience with M4 Workforce and Mobile Tech.
Workforce is proving to be a valuable tool in providing one central interface where everyone in the company can go to track operations.
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M4 Solutions
Workforce Tracking Technology
Enhance the power of M4 Workforce by incorporating the latest in vehicle tracking technology. When integrated with a GPS location system, vehicle positions can be tracked and displayed in M4 Workforce. Add a data plan from a cellular or satellite system provider and see the real time transfer of ticket information between the office and the field.
Highlighted M4 Modules
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