Support
Our top-rated Support Technicians are ready to assist you.
Our People Make a Difference
Dedicated, competent technicians are available to answer your questions and ensure your products are working. We go beyond delivering you quality software and mapping services– we provide each client with a road map for managing customers, employees, and the plant more effectively. We continually review our methods and resolutions to improve ourselves and our service to you.
Technicians are available Monday to Friday from 8:00 AM to 5:00 PM Eastern time, with on-call support extended to 8:00 PM Eastern time. Tickets received during evenings, weekends, and US holidays will be answered on the next business day.
When I first started interacting with the M4 staff a short while ago, I heard the language about clients being family and I was pretty skeptical. It sounded like the same marketing cliché I’d heard too many times before without any real-world accuracy. But my continuing interactions with the team, and particularly the User Conference, have made it abundantly clear that they really do just that – treat their clients as family.
Additional Resources
In addition to assistance from our Support staff, customers with active maintenance agreements can also benefit from the resources below. For more information, please contact your account representative.
Regular Software Updates
Access to Online Help Center
Tips and Tricks Webcasts
Certification Training
Regulatory Reporting Assistance
Database and Server Consultations
Disaster Recovery and Backup
Special Discounts on Services
Contact
804-743-1860, option 1
Support is available 8AM – 8PM ET
Monday – Friday, excluding US holidays