M4 software will help Cal-Ore Telephone manage their operations and infrastructure visually.


September 4, 2014 – RICHMOND, VA – Mapcom Systems, a leading provider of visual operations management software, announced today that Cal-Ore Telephone, a telecommunications service provider with facilities in Southern Oregon and Northern California, has selected M4 Solutions as the operations solution to help manage their inside and outside fiber networks.

Cal-Ore Telephone’s objective was to find a mapping solution which would incorporate much more data behind the imagery than the system they currently were using. They also needed a more efficient method for tracking splices visually. They saw in M4 a complete solution to many of their long term goals for data mapping as well as future workforce and billing integrations.

The M4 Solutions software includes comprehensive design and mapping tools, integrated work order, fiber and central office management and various support applications, such as workforce management, services management and CPR integration. The M4 software is designed to map the entire telecom plant facility from the central office to the customer structure. The software then ties each map item back to an individual database record, which is then integrated with the telephone company’s existing customer, assignment and billing records.

“We are looking forward using the fiber management tools to enhance our record keeping abilities,” said Bob Hensley, Operations Manager for Cal-Ore. “We have just completed Phase 1 and looking forward to Phase 2,” added Hensley.

Cal-Ore Telephone joins over 180 communications service providers who have selected M4 Solutions.


About Cal-Ore Telephone

For over 60 years, Cal-Ore has provided families and businesses in Southern Oregon and Northern California exceptional communications services. Cal-Ore is known throughout the region for its high standards of quality and unparalleled customer service. As the digital age expands, Cal-Ore is leading the way through innovative data access solutions to solve small, medium and enterprise businesses. To learn more about Cal-Ore Telephone, visit the company’s website at www.cot.net.


About Mapcom Systems

Mapcom Systems is the developer of M4 Solutions – a visual operations platform that allows service providers to manage their workforce, as well as fiber, coax, wireless and copper networks, including both outside and inside plant at the physical and logical levels. M4 Solutions enables users to integrate and correlate data from existing billing, accounting, GPS tracking, element management and network monitoring applications in a powerful visual interface to all network elements. Since 1971, Mapcom has worked with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across the United States, Canada, Central America and the Caribbean. For more information, visit the Mapcom website at www.mapcom.com.


Media Contact:

Sharon Kessinger

804-743-1860 x322