M4 software will help Randolph Telephone manage operations and infrastructure visually.
April 7, 2014 – RICHMOND, VA – Mapcom Systems, a leading provider of visual operations management software, announced today that Randolph Telephone, a telecommunications service provider based in Asheboro, North Carolina, has selected M4 Solutions as the operations solution to help manage their inside and outside networks for the Piedmont region communities they serve.
The M4 Solutions software includes comprehensive design and mapping tools, integrated work order, fiber and central office management and various support applications, such as workforce management, services management and CPR integration. The M4 software is designed to map the entire telecom plant facility from the central office to the customer structure. The software then ties each map item back to an individual database record, which is then integrated with the telephone company’s existing customer, assignment and billing records.
“Mapcom’s GIS based mapping system will help us keep pace with the expanding demands for reporting and record keeping. The M4 Solutions software has become a vital part of our fiber-to-the-home deployment,” said Allen Shaw, Plant Manager for Randolph Telephone.
Randolph Telephone joins over 180 communications service providers who have selected M4 Solutions.
About Randolph Telephone
With corporate headquarters located in Asheboro, North Carolina, Randolph Telephone is dedicated to providing the most advanced telecommunications solutions and world-class customer care to its customers. Locally owned and operated, Randolph Telephone is proud of its more than 50 years of serving neighbors and communities in Randolph, Alamance, Chatham, Davidson, Guilford, Moore and Montgomery Counties. To learn more about Randolph Telephone, visit the company’s website at www.rtmc.net.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a visual operations platform that allows service providers to manage their workforce, as well as fiber, coax, wireless and copper networks, including both outside and inside plant at the physical and logical levels. M4 Solutions enables users to integrate and correlate data from existing billing, accounting, GPS tracking, element management and network monitoring applications in a powerful visual interface to all network elements. Since 1971, Mapcom has worked with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across the United States, Canada, Central America and the Caribbean. For more information, visit the Mapcom website at www.mapcom.com.
Media Contact:
Sharon Kessinger
804-743-1860 x322