by Jonathan Crawford | Oct 28, 2015
The all-in-one model isn’t an open system. It typically locks in customer data, preventing integrations with other support systems.
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by Jonathan Crawford | Oct 21, 2015
However, it’s not the only approach we have seen—many of our new customers migrate from the “all-in-one” solutions.
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by Jonathan Crawford | Aug 19, 2015
Last week, I walked through the different ways Product Managers can source and incorporate feedback directly from users and internal resources. Now it’s time to talk about using this information to create and implement a product roadmap. Once all the feedback from... Read More
by Jonathan Crawford | Aug 12, 2015
Customers, both external and internal, are the lifeblood of product management. As product managers, we need to be able to talk to our customers openly and honestly about our products. We are able to do this in a few ways throughout the development process. The first... Read More
by Jonathan Crawford | Aug 5, 2015
Having led over 180 implementations of our software for Communication Service Providers, Utilities, Campuses, Managed Service Providers, and Enterprises, we have discovered some common best practices for large-scale software deployments. Using these guidelines will... Read More